Case Studies

Case Study

Ministry of Justice - Probation Service

The Probation Service is responsible for providing courts with suitable and consistent sentence and intervention proposals for offenders. While building a digital decision support tool, the EPF team made sure retained flexibility for professional judgement to override rule determined shortlists.

The Challenge

The Probation Service is committed to improve public protection and tackle reoffending by improving operational delivery including strengthening use of pre-sentence reports.

The Solution

LinkSpace was configured as a digital platform to provide probation staff in England and Wales with an up to date database of all interventions. When users input offender details the EPF tool shortlists the interventions that match their profile.

The Results

Probation staff have access to the most up to date interventions and while their professional judgement is still considered checks and rules ensure legal compliance. These records are also available as aconsistent and reiable source of data for analysis, and to help identify any inconsistencies, bias or pressure on the system.

Case Study

Ministry of Justice - HMPPS

The approvals team is responsible for ensuring intelligence gathering approvals across the prison estate are compliant with UK legislation and ensuring that decision makers have confidence that applications meet the standards needed for their approval.

The Challenge

“...concerns regarding compliance levels...some improvements in procedures…,however, ongoing inconsistencies…and...delay in commercial software remains a frustration.” an extract from the Annual Report of the Investigatory Powers Commissioner 2019

The Solution

LinkSpace was configured as a workflow tool to support a well-established paper document based process, with all data fields rationalised and transferred to web-browser forms. Wet signatures and email were replaced by role based controls, dashboards and alerts so all activity was kept with the LinkSpace tool.

The Results

“every step of process is quicker, saving hours per application” “system configured in weeks and deployed nationally in 3 months”

Case Study

Ministry of Defence

The MoD Head Office is responsible for the overall management and leadership of the MoD, including, strategy development; operational, financial, HR, stakeholder, risk management; communication and coordination; compliance and governance.

The Challenge

The MoD needed an alternative to spreadsheets to plan and manage international defence engagements compliant with risk and financial rules that was auditable.

The Solution

LinkSpace provides a way to make live data accessible to FCDO and MOD users around the world. It is considerably easier for them to view, update and approve activities with confidence.

The Results

LinkSpace was implemented 4 times faster than anticipated — an initial service was up and running within weeks — and it reduced the original estimated procurement cost by 90%.

Case Study

Portfolio/Programme/Project Management Office (PMO)

Any Portfolio, Programme or Project Management Office can use LinkSpace to influence and nudge stakeholder activity into line with delivery governance and standards.

The Challenge

Gateway reviews are a vital tool to assure project delivery and identify actions needed to ensure success. Minutes are often taken by hand and rarely shared widely or openly and it is difficult to report or monitor progress or justify the value of the reviews in the first place

The Solution

LinkSpace can be configured to ensure consistency in gateway reviews. By recording, assigning and tracking all actions users can be alerted or monitor progress at all levels of the organisation live.

The Results

All stakeholders, across the organisation and beyond, are able to effortlessly update project data and keep the team informed. With alerts, dashboards and workflow improving visibility there is more accountability and efficiency without the need to chase for answers.